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Elements and Performance Criteria

1. Prepare to use workplace IT system
   • Safe work practices and procedures to be applied when using workplace IT system are identified
   • Workplace procedures, manuals or specific instructions relating to the use of IT system and manufacturer or component supplier software are accessed and interpreted
2. Use IT system functions
   • Workplace IT system and software applications are accessed and operated according to manufacturer or component supplier instructions and workplace procedures
   • Keyboard skills are used accurately to carry out the entry, manipulation and retrieval of data and information according to workplace procedures
   • Data is transmitted according to electronic data interchange (EDI) procedures
   • Save and back-up procedures are carried out regularly according to workplace procedures
3. Edit or update data and information in IT system
   • Data and information on IT system to be edited or updated are identified using appropriate sources
   • Data and information are edited or updated and checked for accuracy and completeness before saving or backing up according to workplace procedures
4. Solve problems relating to IT system
   • Equipment, hardware or software faults are identified and rectified where possible and within scope of own role, or reported to relevant persons according to workplace procedures
   • Assistance with any routine IT problems that arise is positively and actively provided to others within scope of own role and where appropriate
   • Established workplace maintenance programs for hardware and software systems are followed according to manufacturer or component supplier specifications and workplace procedures
5. Prepare to use workplace IT system
   • Safe work practices and procedures to be applied when using workplace IT system are identified
   • Workplace procedures, manuals or specific instructions relating to the use of IT system and manufacturer or component supplier software are accessed and interpreted
6. Use IT system functions
   • Workplace IT system and software applications are accessed and operated according to manufacturer or component supplier instructions and workplace procedures
   • Keyboard skills are used accurately to carry out the entry, manipulation and retrieval of data and information according to workplace procedures
   • Data is transmitted according to electronic data interchange (EDI) procedures
   • Save and back-up procedures are carried out regularly according to workplace procedures
7. Edit or update data and information in IT system
   • Data and information on IT system to be edited or updated are identified using appropriate sources
   • Data and information are edited or updated and checked for accuracy and completeness before saving or backing up according to workplace procedures
8. Solve problems relating to IT system
   • Equipment, hardware or software faults are identified and rectified where possible and within scope of own role, or reported to relevant persons according to workplace procedures
   • Assistance with any routine IT problems that arise is positively and actively provided to others within scope of own role and where appropriate
   • Established workplace maintenance programs for hardware and software systems are followed according to manufacturer or component supplier specifications and workplace procedures

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Safe work practices and procedures must include:	following workplace ergonomic guidelines when operating IT systems using physical aids as required and appropriate to support safe and effective use of IT system hardware.
Software applications mustinclude:	databases menus EDI.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

operate a workplace information technology (IT) system on three different occasions in line with workplace procedures and guidelines, in which the work must involve:

accessing and retrieving data and information

entering and transmitting data and information

carry out back-up of workplace IT system following above work activities

problem solve routine IT problems or breakdowns during above work activities.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to using information technology systems, including:

ergonomic guidelines and practices that maintain own health and safety when operating IT systems

using physical aids to support safe and effective use of IT system hardware

basic IT terminology, especially relating to IT help files and user manuals

key requirements of workplace procedures and manufacturer or component supplier specifications relating to the use of the IT system

key features of workplace IT system, including:

use and operation of equipment

purpose, key features and uses of software applications, including electronic data interchange (EDI) programs

use of hardware and associated relevant input and output devices, including scanning and barcode equipment and, when working in a retail environment, point-of-sale terminals

routine maintenance requirements for hardware and software systems.

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